Each painting on this site is a unique, hand-made original. Once a painting has been packed, shipped, and signed for, it can’t be returned for general change of mind — the work is one of a kind and shipping each piece is involved.
That said, here’s the full picture in plain language.
Damaged in transit
If the painting arrives damaged, please email hello@johndinanartist.com within 14 days of delivery, with photographs of the damage and the outer packaging. We’ll replace, repair, or refund — whichever is appropriate to the work and your preference. Return packing and postage is at the buyer’s cost.
Workshop bookings
See the Terms page.
Statutory rights
Nothing here removes your statutory rights as a consumer under Irish or EU law. The 14-day cooling-off period under EU Consumer Rights Directive 2011/83/EU does not apply to goods made to a customer’s specifications or clearly personalised, but it does apply to standard original works — we honour it. See “Damaged in transit” above for returning works.
How to start a return
Email us with your order number, the painting title, and a description of the issue. We’ll come back to you within three working days with the next steps.